FAQ

Online Store FAQ

Do you ship to the USA?

We currently ship to Canada only.

How long will it take for my order to process?

If your order is placed Monday through Friday it will be processed within 24-48 hours. Purchases made on Saturday, Sunday or a national holiday will be processed next business day. If there are any delays for any reason, we will contact you by email.

How long will it take for my pickup order to be ready?

Orders will be ready for curbside pickup within 1 business day.

How will I know when I can come pick up my order?

We will send out an email with pick up details as soon as your order is ready. When you arrive at the spa please call 519-840-6003 and we will bring it to you.

Do you offer refunds or accept returns?

All products purchased through Hello Gorgeous Beauty Studio are final sale. We do not offer refunds. We will however accept exchanges if the product was damaged during shipment or if you have experienced an allergic reaction. If you experienced a reaction to a product we will have you complete a questionnaire and submit photos to forward on to the manufacturer for review. Our team will then recommend a substitute of equal value for the exchange. All items must be returned in the original condition with original packaging. All exchanges must be requested within 72 hours of delivery. Shipping charges will not be refunded or credited.

 

Spa FAQ

How far in advance can I book?

Our system allows appointments to be booked as far as 5 months in advance. 

Do you allow walk ins?

Due to the intimate size of our space we do not allow walk ins. If you are looking for a same day appointment please check our availability here or give the spa a call. We will absolutely accommodate you if possible.

What is your cancellation policy?

We ask that you please cancel or rebook your appointment with no later than 24 hours notice. This allows us to book another client in for your time slot. We do realize that emergencies happen, we ask you contact us by phone as soon as possible when you realize you have to rebook or cancel.

What payment methods do you accept?

Cash, Visa/Mastercard/Debit

I was emailed consultation/consent forms. Do I really need to fill them out?

Yes. In order to provide the most effective, safe treatments we require medical health history and consent for the majority of our services. If the forms are not filled out before your arrival we will not be able to proceed with your appointment.

Can I bring a friend/family member with me to my appointment?

Only the person receiving the service/treatment will be permitted in the spa. Due to limited space and allowing for social distancing measures.

What happens if there is inclement weather or a staff member is sick?

In the event of inclement weather or school closures the spa will be closed and all appointments will be rebooked. If a staff member becomes ill, their appointments will be rebooked at a later time to ensure we keep all clients safe and healthy. We appreciate your understanding and patience if rebooking is necessary.