Online Store FAQ

Do you ship to the USA?

We currently ship to Canada only.

How long will it take for my order to process?

If your order is placed Monday through Friday it will be processed within 24-48 hours. Purchases made on Saturday, Sunday or a national holiday will be processed next business day. If there are any delays for any reason, we will contact you by email.

How long will it take for my pickup order to be ready?

Orders will be ready for curbside pickup within 1 business day.

How will I know when I can come pick up my order?

We will send out an email with pick up details as soon as your order is ready. When you arrive at the spa please call 519-840-6003 and we will bring it to you.

Do you offer refunds or accept returns?

All products purchased through Hello Gorgeous Beauty Studio are final sale. We do not offer refunds. We will however accept exchanges if the product was damaged during shipment or if you have experienced an allergic reaction. If you experienced a reaction to a product we will have you complete a questionnaire and submit photos to forward on to the manufacturer for review. Our team will then recommend a substitute of equal value for the exchange. All items must be returned in the original condition with original packaging. All exchanges must be requested within 72 hours of delivery. Shipping charges will not be refunded or credited.