Spa FAQ

How far in advance can I book?

Our system allows appointments to be booked as far as 5 months in advance. 

Do you allow walk ins?

Due to the intimate size of our space we do not allow walk ins. If you are looking for a same day appointment please check our availability here or give the spa a call. We will absolutely accommodate you if possible.

What is your cancellation policy?

We ask that you please cancel or rebook your appointment with no later than 24 hours notice. This allows us to book another client in for your time slot. We do realize that emergencies happen, we ask you contact us by phone as soon as possible when you realize you have to rebook or cancel.

What payment methods do you accept?

Cash, Visa/Mastercard/Debit

I was emailed consultation/consent forms. Do I really need to fill them out?

Yes. In order to provide the most effective, safe treatments we require medical health history and consent for the majority of our services. If the forms are not filled out before your arrival we will not be able to proceed with your appointment.

Can I bring a friend/family member with me to my appointment?

Only the person receiving the service/treatment will be permitted in the spa. Due to limited space and allowing for social distancing measures.

What happens if there is inclement weather or a staff member is sick?

In the event of inclement weather or school closures the spa will be closed and all appointments will be rebooked. If a staff member becomes ill, their appointments will be rebooked at a later time to ensure we keep all clients safe and healthy. We appreciate your understanding and patience if rebooking is necessary.